Running Unity 2.4.6.161 with a Centrex system. We used to be able to forward a caller directly into voicemail by placing the caller on hold, then dialing Unity (which takes you to sign-in), then pressing * (which used to take you to opening greeting), then entering the extension and hanging (which effectively takes the caller directly to the voicemail). Since re-installing Unity (due to a baaaad experience with ADC) we have lost this ability. Now when we call Unity it asks for password, when you hit *, it asks for your ID. If you hit it a third time, it hangs up. Transfer is set up to go directly to the greeting. Any ideas how to get this back? I don't see "Sign-in" listed under the call handlers, so how do I change the * to go to the opening greeting?