I have several devices 'stuck' in either Suspended or Not Responding. Whenever I attempt to delete these devices I get the error
A failure occurred during an import status operation
When I click Details on the error screen I get the following message
Probable Cause: A database read error occurred when trying to read the device data for this device. Recommended Action: Click on the CiscoWorks Server>Diagnostics>Collect Server Information link before calling your technical support representative for assistance.
Is this an easy thing to solve, or do I actually need to invoke my SmartNet subscription.