02-20-2004 05:34 AM - edited 03-13-2019 03:55 AM
If a user listens to an email and deletes this email via the phone, the email is deleted from outlook without appearing in deleted items. Is there a work around for this.
02-20-2004 07:24 AM
Check the class of service the subscriber is assigned to - there's an option on the messages page that dictates if deleted items are copied to the deleted items folder or not when they are deleted over the phone.
02-20-2004 10:41 AM
Hello -
Perhaps something else to consider if you have a unified messaging implementation. Users can select the option in Outlook to clear messages from the Deleted Items folder upon exiting Outlook. Some of our customers had this option set and mistakenly thought it was being done by Unity.
Regards, Ginger
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