generating call tracking number in IPCC express

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Feb 23rd, 2004
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Just installed an IPCC express enhanced system. Was wondering if we could somehow generate a random "callnumber" that can be popped via the enterprise data window. Our customer would like to use this to enter into an external database for call tracking purposes.

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adignan Sun, 02/29/2004 - 20:40
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I would suggest using the Session ID. You can use this to map to the ccdr records located in the cra_ccdr database. Write the session id to your db.



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