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Handset not active when taken of hook on incoming calls

Unanswered Question
Mar 18th, 2004
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I got the problem that sometimes on incoming calls on to an IP Phone (7940/60) when i take the handset

the call is not active on the handset. Via the Softkey "Answer" i could take the phone but only on the speaker.


CCM is 3.3(3)sr 3

Phoneload is P00305000301


Did somebody have some issues like this?


Thanks for any information regarding the problem.

Roger

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Overall Rating: 4 (2 ratings)
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rwiesmann Thu, 03/18/2004 - 08:10
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Thanks for you feedback but i can not get access to

the link you posted.

Domain seams wrong (www-tac.cisco.com).

So maybe you can post it again so i can access it.

Thanks

Roger

pbarman Thu, 03/18/2004 - 08:17
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You cannot access that link, neither can I because it belongs to Cisco's intranet. The reason I gave the link is for the Cisco engineer to reference it if you open a Cisco TAC case.

rwiesmann Thu, 03/18/2004 - 08:41
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o.k. but do you have more information to what

is wrong whith the hookswitch?


Regards

Roger

pbarman Thu, 03/18/2004 - 09:15
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  • Silver, 250 points or more

Since the field notice is internal, I cannot give you more information. This is a manufacturing defect.

Engineering failure analysis has determined that out-of-spec vendor components may have made these early phones susceptible to hookswitch failure.


We have spent several hours troubleshooting this issue, hope you don't have to do that.

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