IP Telephones rebooting regularly at remote site

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Mar 25th, 2004
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I have 6 IP telephones connected to a 2950 at a remote site. This site is connected via a 1760 router and a 256K MPLS connection.

The IP units are regularly reloading for no apparent reason, can anyone advise?

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Chester Rieman Tue, 03/30/2004 - 08:29
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There are only a couple reasons for IP phones to reboot. The one we see most is missed keepalives to or from the callmanager. Get a detailed callmanager trace from the time when one of the phones resets, go through the trace and find where the phone reboots. Go up from there and look for where the keppalives stopped. Also clear the interface counters on both routers and check them after a phone reboots..any errors, drops, resets?


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