When we log in to Supervisor Desktop and select the agent team, the timer for agent state duration starts at that time. We are not getting the actual agent state time that shows up in the webview realtime reports unless the supervisor stays logged in to the same agent team all day long, then the data should be accurate. Is there a problem with our configuration or is the the way it's supposed to be?

We are using Cisco Agent Desktop 4.4.0.16, ICM 4.6.2 and Callmanager 3.3.3sr4.

Thanks,

Sean