VPN Client reinstall issues

Unanswered Question
Aug 27th, 2004

I am trying to reinstall my Cisco VPN Client software. After uninstalling the existing version, the install script rebooted my PC. Now the new version will not install. I keep getting a message stating that "A previous version of the client was recently uninstalled, but the computer was not rebooted. You must reboot your computer before installing the new VPN client." I have rebooted many times and I've stepped through the manual uninstall procedure twice. I had originally tried reinstalling version 4.0 and then version 4.6...neither works.

I am running Microsoft XP pro on my laptop. Any suggestions would be greatly appreciated.

Dan.

I have this problem too.
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pnicolette Fri, 08/27/2004 - 15:47

Have you tried System Restore in XP? If I recall, that was the only way I could make it work.

If that's not practical, back up registry and try searching it for "cisco" keys - make sure they're gone.

Paul

daniel.kline Sat, 08/28/2004 - 05:01

Thanx for the clue, Paul. I went through the registry and cleared anything that looked like it was associated with the Cisco VPN client, and I removed the Cisco VPN adapter within Device Manager. Once I completed these steps the installation succeded.

I had originally removed only the files and registry keys defined in the "Manual Uninstall" process shown on Cisco's website, but that process was for Win2K. I guess there are additional steps required for XP.

Thanks again for your assistance.

Dan

pnicolette Mon, 08/30/2004 - 15:19

Glad it helped. The manual uninstall instructions didn't work for me either, even on Win2K.

Be great if someone from Cisco tries your steps and updates/completes the docs to actually work with current client versions. ;-)

Paul

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Posted August 27, 2004 at 7:58 AM
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