CIsco PCA media master play and record greyed out

Unanswered Question
Aug 19th, 2005

I just performed a platform move for Unity 4.03 sr1. All is well except 1 thing. The Cisco PCA for all clients as the media master's play and record buttons greyed out. I have verified that the option section for playing over the phone is set to the correct server dns name. I have also verified IP connectivity with ping and nslookup from the workstation. I am able to log into the server and use PCA without issue. Accessing PCA from a workstation, no worky.

I have this problem too.
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mmitchell@netwo... Fri, 08/19/2005 - 05:22

OK. Partially solved my own issue by doing the following:

tep 1 On the Cisco Unity server, browse to the directory CommServer\Cscoserv\Ciscopca\WEB-INF.

Step 2 Use a text editor to open the web.xml file.

Step 3 Find unityurl and verify that the value enclosed by "" and "" is a valid IP address or DNS name for the Cisco Unity server that is hosting the AvXml web service/portal.

The value cannot be either of the following:


* "localhost"

Step 4 Close the web.xml file.

However, When I hit the playbutton to play over the phone I get the old unknown problems... message. any thoughts


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Posted August 19, 2005 at 5:00 AM
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