Display DNIS on IP Phone?

mciarfello · ‎09-14-2005

For situations where a person answers calls from multiple 1-800 numbers (or multiple any numbers) so that the proper greeting can be spoken...can the DNIS number be displayed on the IP Phone (assume CallManager and PRI, 2800 router, etc.)? If so, how do you go about configuring that?

As an extra bonus, can the DNIS number be turned into a text label? For example, call comes into 1-800-123-4567, can the phone display "Widget Services Inc."?

Thanks

Brandon Buffin · ‎09-14-2005

One way to do it would be with CTI Route Points. Create a CTI Route Point for each company(or phone number). In DN configuration for the route point, forward all calls to

to a Pilot Point for Hunt Group functionality or to the DN that you want to answer the calls. Make the Internal Caller ID value of the DN for the route point the

company name. Repeat for each company (or phone number) and make sure that the incoming calls get translated to hit the proper route point. On the phone, you will see Forward (Caller ID) For (Company Name).

Brandon