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Callers get cut off while leaving V-messages

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Sep 15th, 2005
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We are experiencing caller getting cut off while leaving a message. The system cut them off before the complte their message. Is their someway to turn off the message pause tigger. I know if a caller pauses to long it will cut you off.

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ciscogini Thu, 09/15/2005 - 14:24
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Make sure also to check the lengh or time how much message they can leave.


Increase this time and see if that fixs the problem



lindborg Fri, 09/16/2005 - 07:16
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You can adjust the long and short timeouts - by default on a short message (one less than 10 seconds) a pause of 2 seconds will cause us to stop recording. On a long message (one more than 10 seconds) a pause of 3 seconds will cause us to stop. Both these values can be adjusted on the "Recordings" page of the Configuration section in the SA. I'd adjust with caution - if you crank those times out too far callers will have to wait that long when they stop speaking if they don't know to hit a key to terminate recording (most do but some folks prefer to wait) - I'd definitely not go out more than 5 seconds. If you have callers routinely pausing for 5 seconds and expecting the reocording to continue, I'd be a bit suprised...

eschulz Fri, 09/16/2005 - 07:18
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There are two types of cutoffs. One is where Unity stops recording and offers the After Recording menu options. If you hear this then the cutoff may be due to silence detection or max recording length or something like that. The other type is where the phone call is dropped entirely. This typically means Unity has recieved some sort of disconnect event from the phone system. For this later type, you'll need to drill down a bit to determine where the disconnect event originates.

-Eric

Hin Lee Mon, 09/19/2005 - 17:27
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Is this problem happening to ALL subscribers and are the messages ALWAYS 30 seconds long (not 29 secs, not 31 secs)?


If the answer is yes to the above, open Unity -> Licensing, and make sure that Message Recording Full Length is licensed.

gil.guevara Tue, 09/20/2005 - 07:19
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Its happening at different time scales ie. 20 secs, 1 min, 2 min, etc..It mseems to be more of a low volume issue.

Hin Lee Tue, 09/20/2005 - 17:30
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What is this integrated with? If you are using CCM, then what kind of gateways and voice cards?

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