softphone issue

Unanswered Question

Hello,



When I'm running the softphone i note that directories doesn't appear and my PC address doesn't appear in : network audio settings --> Automatic Selection


i just find :


Automatic selection --> empty


URL address --> /../getIP.asp


select address --> my PC address


and when i click ok in the same window , the following error message appears:


" Unable to get IP Address from Automatic Selection URL. Please verify Network Audio Settings. Make sure your internet connection (including VPN) is successfully setup before lancing Cisco IP Softphone "


FYI: i havn't VPN connection


be informed that i have download my softphone from my callmanager (where files installation are copied )


How and Where exactely in Callmanager can i fix this issue


Any help will be very appreciated


Thanks a lot


Zahida



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