Caller ID block when Transfer Call!!!

Unanswered Question

CCM 4.13.


We have live person to pick up calls by using Attendant Console.


When she receives calls, she can see outside caller's Caller ID.


After she transfers calls to users, those users will see caller ID too.


Is there anyway to block the caller ID after transfer???


We just want our users to see the extension from Attendant Console, not 1xxx xxx xxxx.


Thanks


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agopala Fri, 09/30/2005 - 16:46
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Please try this in the lab. I could not test it.


1. In the ACs phone, there should be a field for original called party number under Forwarded Call Information Display. See if you can play with that.


2. Send the ACs call to a translation pattern and then have the translation pattern locate the final phone in a different CSS. When you do this, in the translation pattern, remove the callID. If it does not work, please let me know. Thanks!

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