problem to configer aim-cue

h.debelak · ‎10-03-2005

Hi

I have router c2821 with ccme 3.3 , IOS is 12.4(2)T.I,m install aim-cue to the router and

when I want to connect in cue to config cue the router has reboot.

Any idea ?

chriss · ‎10-03-2005

I had an issue recently with an AIM-CUE giving me memory exceptions when I attempted to connect to it using the service-module service-engine 0/0 session commnad. Try a full power off reboot of the router to fully reset the CUE module, then when you try to session into the AIM-CUE try using telnet to connect to the router. Getting a session to the AIM-CUE from a console connection before it was configured would lock up my console port on my router, but if I connected to the router via telnet first it seemed to work fine.

Markus Schneider · ‎10-05-2005

A 'show version' and 'show stack' from the router would also be good. Then we can take a look at the crash. Most likely this would be better handled in a TAC case since there's probably some defect that should be linked to. Right now I'm not aware of any such issue where the system would just reboot (does it do this constantly?) with the AIM-CUE installed with that version of IOS.

h.debelak · ‎10-06-2005

sh ver and sh stack are here:

Cisco IOS Software, 2800 Software (C2800NM-SPSERVICESK9-M), Version 12.4(2)T, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Compiled Thu 23-Jun-05 22:32 by kellmill

ROM: System Bootstrap, Version 12.3(8r)T7, RELEASE SOFTWARE (fc1)

CCME uptime is 4 hours, 30 minutes

System returned to ROM by power-on

System restarted at 15:16:12 CETDST Thu Oct 6 2005

System image file is "flash:c2800nm-spservicesk9-mz.124-2.T.bin"

This product contains cryptographic features and is subject to United

States and local country laws governing import, export, transfer and

use. Delivery of Cisco cryptographic products does not imply

third-party authority to import, export, distribute or use encryption.

Importers, exporters, distributors and users are responsible for

compliance with U.S. and local country laws. By using this product you

agree to comply with applicable laws and regulations. If you are unable

to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:

http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to

export@cisco.com.

Cisco 2821 (revision 53.51) with 249856K/12288K bytes of memory.

Processor board ID FCZ0928701W

2 Gigabit Ethernet interfaces

31 Serial interfaces

4 ISDN Basic Rate interfaces

1 terminal line

1 Channelized E1/PRI port

1 cisco service engine(s)

DRAM configuration is 64 bits wide with parity enabled.

239K bytes of non-volatile configuration memory.

62720K bytes of ATA CompactFlash (Read/Write)

Configuration register is 0x2102

----------------------

Minimum process stacks:

Free/Size Name

4752/6000 USB Startup

5204/6000 VIC_BRI_I3086 BACKGROUND

5332/6000 SPAN Subsystem

5156/6000 DIB error message

2308/3000 allegro libretto init

3224/12000 Init

59136/60000 script background loader

5340/6000 vidb clone Process

5148/6000 RADIUS INITCONFIG

2104/3000 Rom Random Update Process

1292/6000 TFTP Server

56836/60000 AFW_application_process

8980/12000 HTTP CP

Interrupt level stacks:

Level Called Unused/Size Name

1 360363 5848/9000 Network interfaces

2 176703 8560/9000 DMA/Timer Interrupt

3 1 8288/9000 PA Management Int Handler

4 4 8616/9000 Console Uart

5 0 9000/9000 External Interrupt

7 4088802 8568/9000 NMI Interrupt Handler

h.debelak · ‎10-08-2005

Her is new version "sh ver" and "sh stack"

I hope that will this be ok.

Markus Schneider · ‎10-08-2005

Thanks. Does this always happen when you session to the AIM-CUE? I.e. does the box stay up if you don't do that?

h.debelak · ‎10-09-2005

yes it happens only when I'm session to the AIM-CUE.

Markus Schneider · ‎10-09-2005

Sorry for all the questions...do you have the configuration, as well? This looks like it may be something new, so I'm wondering what's so special about this particular deployment.

h.debelak · ‎10-09-2005

Isend you config by e-mail

Markus Schneider · ‎10-07-2005

This stack trace doesn't help because the last startup cause was power-on (i.e. it was powered off an on so the stack trace of the crash was lost). We either need to get the actual stack trace of a crash, or a log of the thing as it's rebooting since it should be spitting out error messages or something as it's going down.