Error greeting need to redirect to operator

Unanswered Question
Oct 6th, 2005
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When someone calls in and if they misdial, they get the error message that the extension is not in the system and are redirected to the main greeting. How can I cange that to reidret to the orerator.

I can't find any options in the system to change that.

I am using Unity 4.0(4)


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Overall Rating: 5 (1 ratings)
lindborg Thu, 10/06/2005 - 11:36
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Couple ways to go about this. You can expose the error greeting in the SA and manipulate it there by going to the Advanced Settings Tool and enabling the "Administration - Expose the error greeting for subscribers on the SA" option.

You can also use BulkEdit to change this easily for all existing handlers and subscribers - the "Error" tab on the greetings tab lets you change the behavior here en mass (it can also let you loop it back to the handler/subscriber they're on which many folks prefer).


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