When reception receives an external call and forwards this call to an internal number;
1. After the ring timeout the external caller receives a message that there is no mailbox associated with the internal number.
2. This also happens if the internal number is set to call forward to voice mail
3. When internal numbers are called by their DID from outside voice mail works fine.
4. Internal calls to voicemail work fine
Any help would be much appreciated.
It may help to post the config to see if there's a better way to do this, although I bet if you go into CUE and configure the 'external' number for the receptionist user as an E.164 number (can be configured under the User in the GUI, or via the CLI in configuration mode--"user phonenumbere164 1234.."). Then it'll recognize either number as being associated with the receptionists mailbox.