×

Warning message

  • Cisco Support Forums is in Read Only mode while the site is being migrated.
  • Cisco Support Forums is in Read Only mode while the site is being migrated.

Undeliverable Messages are Being Played by Unity

Unanswered Question

I have a unity 4.04 installation with Exchange Off Box and Cisco Call Manager 4.0.


We are licensed for Text to Speech but in the Class of Service, Licensed Features, I have unchecked Text-To-Speech for e-mails for the Default Subscriber.


The subscriber in question is a member of this subscriber template.


Additionally I have disabled in Unity with the Advanced Option Tool the Read Receipts for both, Conversation and Unity Inbox. The unity server has been rebooted since I made those changes, about a year ago.


I have discovered that at least one subscriber when they send an E-mail message and it returns with an Undeliverable message, (Mistyped E-mail address, or down recipient e-mail server) Unity will play the message and she says: A receipt: your message to 1 or more recipients sent September 7th at 9:19am could not be delivered."


If I delete this message, Unity no longer plays the Undeliverable.


I am confused as to how to prevent this from happening.


It's not really a read receipt. It's an undelivered message.


Any suggestions?

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
lindborg Tue, 10/11/2005 - 17:56
User Badges:
  • Cisco Employee,

In Unity 4.0(5) and later there is an additional option in the AST that lets you exclude _all_ receipts which includes NDRs - this option is not available in 4.0(4), however.

Actions

This Discussion