I want to take IPCCX 642-161 Exam , when I read some manuals I found some words like "CRA and CRS" I believe they are same , but what dose CRS mean ?? I know "CCM , ICM , IVR , Unity " but which one of them is CRS ?????? and the manuals talks about CRS Editor I found it in one of our IVR servers dose that mean CRS=IVR ???
Really I am so sorry for my bad question but it is very important for me ..