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IPCC Express-Supervisor silent monitoring doesn't work

Unanswered Question

We set up an IPCC Express Enhanced Edition, everything works fine except than some of supervisor functions. When supervisor clicks "voice monitoring", error somes up with "Supervisor failed to start monitoring the device xxxx". And 'Barge-in' and 'Intercept' buttons are grey out all the time.


However, call recording works well, that means port SPAN, and VoIP service are ok. What else can go wrong?


Wei

AllStream MTS

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ciscogini Mon, 10/24/2005 - 13:08
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Are you usign the SPAN monitoring or Desktop monitoring.


If Desktop moniroing is this probelm happing for every agent.



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