I have a customer where I am going to use Unity to do the AA functionality. I have a CTI route point setup to forward to unity, in unity I have a call routing rule that says if a call a direct call is coming from 2000, the CTI route point, then go to this AA call handler. That works fine if they are just dialing 2000 but the problem comes into play when the receptionist wants to forward her phone to the CTI route point when she goes to lunch. Now unity sees the call as forwarded from her ext. 2069, and does not see it as a dialed number it sees it as a forwarded number. How can I go about making this configuration work? I do not want to add a call routing rule for each extension but I need to have this work for both direct dialed 2000 as well as lines that are forwarded to 2000.