I have IPCC Express v3.5 Premium. I have rebuilt a client machine and have installed CAD on it. When a call is delivered to that machine I get the following symptoms:
- No Enterprise Data
- No call data
- No ability to transfer from CAD app.
- No "Incommin" line under agent listing
- Record button is greyed out
- Barg in and Intervene button greyed out
- You can listen in to call
- You can see the call status
other macines are fine.
I have uninstalled and reinstalled twice but it still does not work. Does anyone have any ideas?