CME & ACD

Unanswered Question
Nov 9th, 2005
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We are plannign to have a small Call Manager Express set up, I have some queries


1. How many phones does Express support

2. Can I have the ACD funtionaity with queuing ( IVR )


3. what is the suitable hardware for a set up of 20 agents


4. What modules are involved.


Please suggets em the most simple soultion



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