Troubleshoot Outside Dial Tone

abbas.ali · ‎11-18-2005

What is the best way to troubleshoot Outside Dial Tone.

I am supposed to get the offnet dial Tone right after I pressed Digit 9 on IP Phone instead the Offnet Dial Tone appears after pressing 9 and then 1.

gogasca · ‎11-18-2005

Check this good document:

http://www.cisco.com/en/US/customer/products/sw/voicesw/ps556/products_tech_note09186a00800949f0.shtml#bcr

HTH

abbas.ali · ‎11-21-2005

I nailed down the problem, but I am not sure how do I get around with this issue. The problem is that the Customer Main Number is 713-807-9746, and I configured a Route Point to map the main number with the internal receptionist. DN "9746" is registered with the Call Manager, and it causing a Outside Dial Tone Problem.

Thanks,

gogasca · ‎11-21-2005

Hi,

Change the Internal receptionist number.

Then create a Translation pattern 9746, and make sure that Provide Outside Dial Tone is checked, change the Called Party Transform Mask to the Internal Receptionist new number, and that should do the trick, dont forget to check partitions and CSS.

HTH

Gonzalo