I can't seem to find any information on call coverage in the documents I've been able to look at on the web. We haven't upgraded the call manager 4.0 that we have as a pilot yet, so I don't have any help menus on the system itself. I'd like to read up on this feature to see if it's going to give us what we need, should we decide to intall the system as is. If we won't have good call coverage and forwarding like we do on the system we currently use, then we need to look into adding on something like Personal Assistant (maybe). I just need to see what Cisco says in detail about this new feature that was added in 4.1 I'm looking for a detailed description of the feature and how to program it. Here's what I've seen so far...if you can give me a link to a document that has what I'm looking for, I'd appreciate it :)
Call coverageCisco CallManager Version 4.1 provides the ability to set up coverage paths to route calls to individuals or groups, helping to
ensure that calls are answered. Call coverage features include:
Forwarding out of a coverage path.
Ability to set up different coverage paths based on time of day, day of week, or day of year.
Ability to provide separate forwarding treatment for internal versus external Call Forward No-Answer (CFNA) calls.
Ability to provide separate forwarding treatment for internal versus external Call Forward Busy (CFB) calls.
Support of a maximum timer for hunt lists.
Ability to allow a line to appear in multiple line groups, which was a limitation in previous versions of Cisco CallManager.
Ability to allow a gateway to appear in multiple route groups, which was a limitation in previous versions of Cisco CallManager.
Ability to divert to a final forwarding location when a hunt list terminates, either through exhaustion or expiration of its maximum hunt
timer. This location may be a dialed number (voicemail pilot, another hunt pilot, a route pilot, or any allowed dialed number) or a checkbox
to select personal treatment based on settings for the original called partys line.
Splitting the existing route-list/hunt-list GUI into two separate formsone for hunt list and one for route list.