I'm testing my IP IVR with CISCO IPCC configured with CCM 3.3. according to my customer's request who would try to use CISCO IPCC.
But I've encounterd a problem. When redirecting a incoming call on Route point to IVR port (configured as CTI port on CCM) which is idle, I'm getting redirecting fail because destination was busy. But that CTI port was IDLE.
What could cause this redirecting fail?
Is this CCM's bug?
As I know, there is no required additional license for 3rd party IVR integration.
Help me, please.