11-30-2005 08:41 AM - edited 03-15-2019 03:54 AM
HI,setting up my 1st 7914 and expected it to be easy. However even though button template is created when the module boots it displays just 2 solid green lights with none of the labels
Any assistance appreciated
11-30-2005 11:10 PM
Hi Rmdcco,
You can crosscheck the configuration steps with the following document
Here go to "Understanding the Requirements for Installing the Expansion Module" section and check if you have configured 7914 and 7960 accordingly
If everything is ok, check if this is an issue due to firmware
If 7960 has firmware 6.0(5) or later, 7914 should have firmware release S00104000100
Link: http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser
Filename: cmterm-7914-sccp.4-0-1.exe
12-01-2005 12:31 AM
I do not have access to the partner area ... can you provide me a 'public' page ?
A
12-01-2005 01:59 AM
Here is "public" link
I expect these steps are same even if you are using 4.1
Btw, have you checked firmware
12-01-2005 02:33 AM
The option for template 'Default 7914' is not in CCM 4.1. I have created a button template based on 7960 with the expansion module but no luck.
I have downgraded the 7960 firmware to v6.0(4.0) and have ensured that the 4.0 version of the 7914 firmware is in the TFTP path
Any other help appreciated.
12-02-2005 05:13 PM
We had exactly the same problem with couple of 7914s.
We upgraded our CCM from 3.3(3) to the 4.1(3), and "lost" a couple 7914 (about 5%). Some of them were recovered by connecting to another phone, but a couple was completely dead. The same simptoms as you describe - first you have one steady light, then second line starts blinking, and after a couple seconds you have two green lights and nothing on the screen. We played with upgrading/downgrading a phone load, sidecard load, even connected to an old "testlab CCM". Nothing helped. Finally we got these cards replaced by Cisco through RMA.
Good luck,
Michael Shavrov
Cisco Voice, CCNP, CCDP, CCSP, MCSE W2K, Security+, etc.
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