I am attempting to setup a night service that uses one mailbox that three secretaries will monitor. I am trying to set it up this way:
Set each secretary to normal hours schedule with a closed greeting playing after 4pm that says press 1 to leave a message. Input 1 will go to another mailbox that will collect all of the messages from the 3 secretaries. I have this mailbox setup with a blank greeting and take a message after greeting.
The problem I am having is that if I set it to blank I get a system error from Unity. If I use the system greeting or the recorded greeting its fine. I checked the port status monitor and after the taking message step I get an "Event Null" then "play failsafe message" to that effect.
I want to have no greeting on this mailbox so that for the caller it is seemless when they press 1 and leave the message. Is there any way this can be done? I thought this would be the easiest since they will need to be checking these messages, rather than using a call handler and having them go into the call handler menu. Is there an easier way to have this scenario setup? I can't simply forward there phones to a mailbox because unity looks at the originating phones mailbox.
A work around would be to play silence. You can paste the following prompt in there which will play 1 second of silence: