I have built pilot points using the broadcast hunting with queue feature. I use production .wav files for the MOH sources. When the DN for the pilot point is dialed internally, the MOH .wav file starts in the middle of the recording. When the pilot point is called from external source, pilot point works fine. I have to reset the MOH servers to get the pilot point to work correctly, but after three or more internal calls enter the queue, it goes back to the middle of the .wav file.
I have deleted the pilot points and rebuilt them numerous times, restarted the TCD and CTI managers, and rebooted the call managers to no avail. The pilot points are controlled by time-of-day routing, which is the only difference between other pilot points that are working just fine.
The TCD and CTI trace file show no problem!
Is there a fix?