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Logger services failed

Unanswered Question
Jan 22nd, 2006
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Hi,

The environment include ICM Enterprise 4.6.2.at duplex mode.

Suddenly week ago the services at LoggerA are shutdown.

I receive the following message at the replication service:

"12:43:00 la-rpl Connection to MDS process established.

12:43:00 la-rpl Trace: MDS: Entering MDSAllocBuffer

12:43:00 la-rpl Trace: Call to MDSAllocBuffer failed.

Last API Error [-519815424]: Attempt to use MDS API function before calling MDSRegisterClient.

12:43:00 la-rpl Trace: MDS: Output thread started."

I;m trying to synchronize between LoggerB and LoggerA used icmdba but with no success.

Any idea? How I solve the problem?


Thanks


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bbjr Thu, 01/26/2006 - 16:28
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  • Cisco Employee,

There are a number of Tech Tips under Contact Center Software that discuss many of the MDS exhausted messages.


- 1st, was there anything else in the log like

Buffers exhausted? If so see the tec tips for

that.

- 2nd, have your NIC bindings changed? This is a logger you'll have two NIC cards in it (private/public) make sure your going out the proper interface of each card.

- 3rd, We have seen this type of problem with NIC teaming enabled on servers in a load balance mode. If you are don't, it's not supported. It causes out of order messaging.

-4th if you haven't resolved it. Open a Service Request with TAC.


Regards,

Bob

dror-cohen Sun, 01/29/2006 - 01:02
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Hi,

Thanks for your help but i'm already fixed this problem.

I re-create Logger database using "icmdba".

After i building the database again i synchronize the LoggerA database with LoggerB database.

Thanks

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