I have what I think isn't a unique problem, at least I hope it isn't.
I am migrating a few hundred toll-free numbers from an outsourcer to a new internal call center running CCM 4.1.3 and IPCC 7.0 (system deployment).
All calls are of the same call type, but the DNIS is used to identify the ad campaign the caller is responding to via a database dip. At the moment I am facing the manual creation of over 300 CTI RP's in CCM and the corresponding dialed numbers in IPCC.
Does anyone know of a utility to do these in bulk, maybe through AXL on the CCM side and a database import on the IPCC side?
Failing that, is there a way to write a translation pattern on the callmanager side to send all calls to a single CTI RP, and some corresponding scripting or configuration on the IPCC side to correctly identify the original DNIS?
Thanks in advance for helping out a newbie!!!