Help required please from folks who've managed to get this working!
My supervisor & agent desktop NICs have 802.1q compliant NICs (D-Link DFE-550TX). I have these enabled with the voice vlan. When I try to monitor\record an agent I just get 'dead air'.
Do I need to enable anything in the script?
Is there a definitive procedure of what steps need to be completed to enable desktop monitoring without SPAN?
Any hints\tips'd be great. We can't do SPAN as the IPCX server is across a WAN.