I'm a technician working for a school board. We are currently working on deploying our new Cisco IP Phones and we are nearly done.
I was wondering if its possible, like with the Norstar system, to have a message telling us whether the person you are calling is busy on the phone. With our old Norstar system, it would display "Busy" on the LCD screen, allowing us to use the callback feature. But now with the new system, we dont get anything, thus, making the callback feature quite useless.
I sure hope im gonna get some answers here. I`ve been looking all over this site and the web for an answer with no luck at all so far.
Thank you so much !