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Caller ID issue with CRA 3.1.3

Unanswered Question
Feb 6th, 2006
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Hi All,


Calls coming through IPCC are showing caller id as “From CTI Port xxxx”.

It is not showing the actual calling party name.


I am calling from my extension (6064) to 6888 (Helpdesk CTI route point)

The call will hit the cti route point and will check all the CTI ports ( from 1500 to 1599) and will throw the call to Extension 6926 ( Right now The only available ip phone in helpdesk)

In this scenario its an internal call (means both the ip phone are on same desk n same CM)

But still the 6926 is getting “From CTI PORT 1500” as a caller ID but not 6064.


TIA,

Amit

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anup.anand Fri, 02/10/2006 - 07:52
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Does it show “From CTI PORT 1500” while the phone is ringing or even after the call is answered?


Regards,


Anup


amit.pandit Fri, 02/10/2006 - 11:03
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Hi Anup,


Yes, it shows “From CTI PORT 1500” but

IT shows the caller id when the phone goes off-hook.



-Amit

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