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Supervisor Desktop Grid

Unanswered Question

For IPCC Enterprise 6.0 running CTIOS, does anyone know if there is a way to easily display the Skill Group Name instead of the Skill Group Number within the Team Real-Time Status window grid or the Skill Group Statistics window grid in the CTIOS Supervisor Desktop?


For the Skill Group Statistics window, I tried changing the Skill Group registry setting from “SkillGroupNumber” to “SkillGroupName” but it still showed the Skill Group Number.


Thanks.


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