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IPCC/WebView Reporting Definition "paused tasks"

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Feb 15th, 2006
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I am seeing a bunch of "Abandonded while on hold" for a particular call center agent in report agtskg26. I am curious if anyone can explain the statement in the help " and/or the number of paused tasks that the agent ended during the interval". Does this mean the agent is ending the call while the caller is on hold?

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sanjeev.thallik... Wed, 02/15/2006 - 11:50
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It means the caller hung up (caller abandoned) after the agent places the call on hold.



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