Hi. I'm running CCM 4.1(3)sr2 integrated with IPCC Express 3.5(3) and lately I'm runnin into some weird problems. I have 24 CTI Ports between the CCM and IPCC Express and also a Route Point that ties those CTI Ports to an ACD script.
Customers are complaining that when they call the Pilot Number they hear a fax. I tried calling from an IP Phone to the Route Point a number of times and sometimes instead of hearing the ACD Prompts (i.e. on the CTI Port) I can see on the Phone LCD that the call went to another extension (FXS extension) were a fax is located. Other times Unity Auto Attendant kickin..
When looking at the CCM trace I can see the IP Phone placing the call to the RP and I can see the CTI Application providing the right CTI Port to CCM but CCM still route the call to that particular phone number..
Attach is the pertinent log..
IP Phone making the call x7441
CTI Ports x1001-1024
I check all CTI Port config for forwarind parameters and none are set. Also the RP doesn't have any forwarding parameters. Any ideas? This is getting critical.
Thanks in advanced,