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how to setup a greeting for a call handler

Unanswered Question
Feb 27th, 2006
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I know through the Greeting Administrator, user can setup and manage the greeting of a callhandler. is it possible I got some professional record the greeting and save it to a path and point the callhandler to that greeting file? if so, what's the format of the audio file ,and where I can point the file to the callhandler ,thank you

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Tommer Catlin Mon, 02/27/2006 - 16:35
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You can always have the greeting professionally recorded into a .WAV file, then copy open up SA, create the new Open Greeting, then select the wav file you want. I typically copy the wav file locally on the Unity server (i'm odd, I know). Then go into SA and select the wav file. I just like to keep the WAV files organized on the Unity server in a seperate folder.


The Audio manager is another tool that works also.


Another trick.. you can also export the or "save as" the current Open Greeting or any greeting as a wav file and import it to another greeting. You can really trick someone on April fools and play a good joke on them. Welll.... we wont go there.. but you get the idea or import/export wav files through SA or audio manager


cheers

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