×

Warning message

  • Cisco Support Forums is in Read Only mode while the site is being migrated.
  • Cisco Support Forums is in Read Only mode while the site is being migrated.
pralex Fri, 03/17/2006 - 06:18
User Badges:
  • Cisco Employee,

It is possible to record conversations with IPCC Express.

1.Agents can record a customer call.

2.Supervisors can record an agent's call.

m.paolelli Fri, 03/17/2006 - 08:13
User Badges:

Thanks for answer.

Can you do that directly with Cisco or you need a Third Party Tool?

sanjeev.thallik... Fri, 03/17/2006 - 12:33
User Badges:
  • Silver, 250 points or more

Cisco IPCC Express supports recording as long you purchase the corresponding licenses for that. Because the recording service etc gets installed based on the license file. So, if you license does not have it, then it will not be installed.


Please rate posts

Actions

This Discussion