Restart ACS 4.0 then CSRadius and CSTacacs not starting automatically

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Mar 29th, 2006
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Hi,


i have installed the ACS 4.0 on WIN 2003 Server (engl. with SP1) machines, but if i reload the Hardware the Authentication Services (CSRadius and CSTacacs) don't starting automatically.


Any Ideas?


Thanks and best regards!


Alexander

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darpotter Wed, 03/29/2006 - 06:07
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You mean if you re-boot the server?


This happens on my PC also. I have to manually start CSRadius and CSTacacs. My guess is they are timing out waiting for CSAuth to be up and running.


Darran

pdquan001 Wed, 10/04/2006 - 04:38
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Hi,

Same problem here. These 2 services always fail at startup.


Thanks,

pq

darpotter Wed, 10/04/2006 - 04:59
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Im installing various versions of ACS all the time and so dont remember whether I actually fixed it or not.


Something I think you can do is to set a dependancy between CSAuth and CSRadius in the windows services control panel.


Once done the service manager will not even attempt to start CSRadius until CSAuth is running.


Note there may be unexpected results... if you net stop csauth it will automatically stop csradius first.


Darran

gaganbatra Wed, 10/04/2006 - 05:04
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Hi All,

This is a well known bug, associated with ACS installed on windows 2003 server.The bug id is CSCsb81671.

This bug has a patch available which you can get from Cisco TAC.

I hope this helps.


Thanks

Gagan

r.spiandorello Thu, 10/12/2006 - 05:24
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Hi All,

In bug toolkit I cannot find any patch for this bug and the workaround is not useful


thanks


renato

gaganbatra Thu, 10/12/2006 - 06:38
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Hi Renato,

You cannot get the patch via the bug toolkit, you need to contact the Cisco TAC (technical assistance center) to get the patch.

Provide them the bug id.


Thanks

Gagan

r.spiandorello Fri, 10/13/2006 - 01:37
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Hi Gagan, I'm not able to contact the TAC because the product results not in maintenance, anyway I cannot understand why ACS patches are available only through TAC, not from the download site

thanks

renato

jakejakejake Thu, 10/19/2006 - 00:12
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had the same issue-- had to go to the MS management console thru >My Computer>Computer Management> Then Services


Noticed the services did not start--

Had to reset the password for the logon.


Worked fine then

a-larkins Thu, 10/19/2006 - 05:30
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I had a similar issue here on an ACS 1111 appliance I upgraded to ver 4.0 from 3.2.3 Eventually a vicious power down resolved this.


In your case - have you checked that the services are configured to start automatically and that the user account tied to these is active?

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