Voice Recording - Recommendations for Third Party Vendor

Unanswered Question
Apr 12th, 2006
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Our call centers needs do scheduled Voice Recordings as wells as have the agents listen and rate themselves on their conversations. Can anyone give me a few vendor recommendations that have such a product?


Thanks.

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Overall Rating: 5 (1 ratings)
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dgahm Wed, 04/12/2006 - 10:14
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  • Blue, 1500 points or more

What ACD system are you using? IPCC Express has recording capability.

thisisshanky Wed, 04/12/2006 - 11:00
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  • Purple, 4500 points or more

If you use Enhanced or Premium IPCC Express ,you can enabled recording (Agent or Supervisor initiated).

adignan Wed, 04/12/2006 - 13:30
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TelRex is a very solid product and has better technical support in my opinion than some of the big boy recording companies out there...


http://www.telrex.com/callrex.htm


adignan - berbee

kbyrd Fri, 04/14/2006 - 10:45
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Hi Christy. We are using Witness. It is fairly pricy, our integration partner is not too familiar with it, unfortunately (didn't do a good job on integrating it), but Witness has gone above and beyond on their technical support. Good luck.

teodor.dobrev Sat, 04/15/2006 - 00:03
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Hi,

I strongly recomend Cybertech´s Mynavoice Pro Solution, It is verry good with a lot of functionality and it has full capability with CCM and a lot of PBX vendors like Motorola,Nokia etc.


BR,Teo

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