CCM 4.1(3)SR3 and Unity 4.0(5). Calls redirected to the operator when a caller zero's out of a voicemail box are directed to a phone running the attendant console. The Attendant Console (1.4(1ES9)) is unable to do anything but hang up on the call via the application (all options are grayed out) but the attendant can manually do all functions (transfer/hold/park) via the actual handset. Anyone seen this? I have seen several posts similar where call cannot be transfered TO the mailbox via the console when the VM profile is set to <none> but that is not the case here....this issue occurs when calls come FROM VM. This has the look and feel of a misconfigured setting but the fact that the phone can do it apart from the Attendant Console leads me think this may be a software defect.