- Silver, 250 points or more
Getting event log error when phone reboots for station event alert and CTLfile.tlv not found.
Event Type: Error
Event Source: Cisco CallManager
Event Category: None
Event ID: 3
Time: 7:40:17 AM
Error: StationEventAlert - Station alert.
TCP ProcessID: 18.104.22.16822
Device Text: 6: Name=SEP001319ABCDEF Load= TERM70.7-0-2SR1S File Not Found
App ID: Cisco CallManager
Cluster ID: CALLMANAGER-Cluster
Node ID: x.x.x.x
Explanation: Station device sent an alert to Cisco CallManager.
Recommended Action: Ensure that the configuration for identified device is proper..
From phone status messages page:
File Not Found : CTLFile.tlv
No CTL installed
The CTL service is enabled/started on both CCM servers but no CTLfile.tlv exists in the TFTPPath folder.
CCM 4.1(3)sr2 and 7970 7.02SR1 phoneload.
How do I clean this error up? I have found some bug id on it but it is apparently fixed in a previous version of CCM and phoneload so the version were on should be ok. The bug id I found is CSCef91891.