IPCCx 3.13 with OS 2000.2.6sr5
ccm 3.34sr2 with OS 2000.2.7sr7
problem is that when they attempt to monitor (supervisor) agents, they are getting different results
some ports they can hear 2-way audio (expected results)
some ports can only hear 1-way audio
some port can hear NO audio
these ports are on the same switch (ports 16-39) in vlan 200
the IPCC has two Nics, the second one in port 15 (same switch) in vlan 200
all the port configuration for the agents is the same.
we rebooted the switch & the IPCC server (Nic card came up disable, so service didn't start, fixed that and started monitor service)
problem still persisted. Haven't been to site to put a sniffer on, so not 100% whether it's the switch or the IPCC (my guess is IPCC)
(here is the monitor snipet)
monitor session 1 source vlan 200
monitor session 1 destination interface Fa0/15
Type : Local Session
Source VLANs :
Both : 200
Destination Ports : Fa0/15
Encapsulation : Native
any ideas would be appreciated.
I have not had the opportunity to throw a sniffer on to view the flows (400Km away).