Hello - Are there any tools that will allow me to run a report to show where the error greeting is going for all subscribers/call handlers? This Unity supports multiple sites and I need to review where the Error greeting is going for each subscriber and verify it is going to the correct site.
Actually - here's a simple query that will get you most of what you want. Just open up Data Link Explorer (you'll find this in Tools Depot on your desktop) and select View | Query Builder. In the query builder text enter this:
SELECT vw_CallHandler.Alias AS "Destination Call Handler Alias", vw_MessagingRule.ParentAlias, vw_MessagingRule.ConversationName
FROM vw_CallHandler INNER JOIN vw_MessagingRule
ON vw_CallHandler.CallHandlerObjectID = vw_MessagingRule.DestinationObjectID
WHERE vw_MessagingRule.Alias='error' AND vw_MessagingRule.DestinationObjectIDType=3
it will output the results under it in the table - you can right click on it and choose to export the entire table to CSV - it'll look something like this:
Destination Call Handler Alias,ParentAlias,ConversationName
What that's showing is that the error greeting for, say, my subscriber with an alias of TGuy4 is set to transfer to the openinggreeting. All my guys are defaulted to going to the opening greeting but you'll see different handler aliases in there.
This shows all handlers, not just ones tied to subscribers... the subscriber handlers will start with "ch_" in their alias so they should be easy to spot.