Transfer from Unity Call handler to a phone in CME

Unanswered Question
Apr 23rd, 2006
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Unity is dual integrated to a CME and Callmanager.

I have setup a call handler that attempts to transfer to a subscriber's extension at XXXX (phone that is registered to CME). The transfer type is set to Supervise transfer, and "Ask Callers name" option has been checked. When a caller calls into Unity and when Unity transfers to above extension, it appears to be a blind transfer, rather than supervised transfer. I dont hear the caller's name announced on the phone.

If the same setup is set with Callmanager, supervised transfer works as expected.

Is this a CME limitation ?


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vmalhi Wed, 09/20/2006 - 15:40
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I am experiencing the same thing. Did you ever manage to fix this problem?


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