push a phone profile from an desktop icon

francis.labelle · ‎04-25-2006

Hi, I want to know if it's possible to "push"/"change" a phone profile from a desktop icon.

In my call center 2 agents shared the same computer/Cisco Agent Desktop, and I want a way to allow these agent to "reconfigure" the phone when they are sit at the desk. Essentially, I want the same things that "extension mobility" but with a way to initiate the reconfiguration from a computer, instead of using the phone screen.

Thanks !!!

b.hsu · ‎05-03-2006

You have to use your phone to change the user profiles.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_configuration_example09186a00801545a2.shtml#loginesmobt11

Sascha Monteiro · ‎05-07-2006

I could make you an app that can do the trick,

drop me an email if you want to discuss.

saschamonteiro@hotmail.com

francis.labelle · ‎05-07-2006

Thanks, but for the moment the trick that I found is ok.I'm using the same URL than extension mobility.

http://URL_OF_EXTENSION_MOBILITY.asp?SEPAAAAAAAA&username=xxx&PIN=ddd

Sascha Monteiro · ‎05-07-2006

Cool,

Have a look here too, it's the Extension Mobility API

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_programming_usage_guide_chapter09186a00802e28fc.html

But you are better off using https I reckon...

better than sending usernames/pins over the wire ;-)

francis.labelle · ‎05-08-2006

Does somebody can explain what is this tag ? What appID tag should contain ? Where can I find it ?

7960LoginApp

Thanks !