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Installing SDM on a 1711 Router

Unanswered Question
Apr 26th, 2006
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hello, I am having trouble installing any version of the SDM on a 1711 router running [C1700-ADVSECURITYK9-M Version 12.4(2)T]. I have tried several code versions with no success. The error message I receive when the installation fails is "This router model is not supported by SDM. Please enter the IP address of a router supported by SDM". All the documentation I find from Cisco says that this device supports SDM. Release Notes for SDM says the same thing.

Please help

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Fernando_Meza Wed, 04/26/2006 - 19:45
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Hi if you are trying to install SDM version 2.2 then it shoudl be OK .. it does support 1711 router

Fernando_Meza Wed, 04/26/2006 - 19:47
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IPs supported for this router is Cisco 1711 12.2(15)ZL or later

reswaran Thu, 04/27/2006 - 22:05
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When are you getting this message? Can you send the output of "show version" to help you better.



cfreebourne Fri, 04/28/2006 - 04:48
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I am getting the message after I enter the ip address and credentials in the SDM setup dialog.

Sho ver


Router# sho ver

Cisco IOS Software, C1700 Software (C1700-ADVSECURITYK9-M), Version 12.4(2)T, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 1986-2005 by Cisco Systems, Inc.

Compiled Thu 23-Jun-05 23:03 by kellmill

ROM: System Bootstrap, Version 12.2(7r)XM4, RELEASE SOFTWARE (fc1)

Router uptime is 34 minutes

System returned to ROM by power-on

System image file is "flash:c1700-advsecurityk9-mz.124-2.T.bin"

This product contains cryptographic features and is subject to United

States and local country laws governing import, export, transfer and

use. Delivery of Cisco cryptographic products does not imply

third-party authority to import, export, distribute or use encryption.

Importers, exporters, distributors and users are responsible for

compliance with U.S. and local country laws. By using this product you

agree to comply with applicable laws and regulations. If you are unable

to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:


If you require further assistance please contact us by sending email to

[email protected].

Cisco IPM (MPC862P) processor (revision 0x101) with 114688K/16384K bytes of memory.

Processor board ID FOC08251QBP (1922194817), with hardware revision 0000

MPC862P processor: part number 7, mask 0

1 Ethernet interface

5 FastEthernet interfaces

32K bytes of NVRAM.

32768K bytes of processor board System flash (Read/Write)

Configuration register is 0x2102


reswaran Mon, 05/01/2006 - 20:13
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The "show version" put put is not showing it as 1711.

Cisco IPM (MPC862P) processor

It should be

Cisco 1711 (MPC862P) processor


cfreebourne Tue, 05/02/2006 - 05:05
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Could this be a firmware issue. The router shell says 1711. I am not sure how I can get the sho ver to say 1711 or how to verify that it is not a 1711.

cbumgardner Sun, 06/10/2007 - 14:24
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I have this same problem. The router says it is a 1711 on the cover but show version reports Cisco IPM not Cisco 1711. I can find no documentation on a model Cisco IPM.

cfreebourne Mon, 06/11/2007 - 05:07
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I never got a resolution to my issue. I was using the router for some certification prep. After my tests were over I didn't pursue the issue anymore. Sorry, hopefully your router is under a smartnet and you can call Cisco on it.

cbumgardner Mon, 06/11/2007 - 11:08
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From what I can tell 1711 and 1712 are the same, the only difference is in 2 modules. How does a router know what model it is supposed to be? If it has WIC-1B-S/T in slot 1, it it a 1712. If it has WIC-1AM in slot 1, it is a 1711. If it has nothing, it just sits there confused about its identity and you get the IPM. I dumped the strings in found in IOS and found the names based on modules loaded and IPM was listed with no modules loaded. This is only a problem when using Cisco management tools.



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