Realtime reporting shows that calls are in queue but there is no one in queue for sure. They resides in the queue until i restarts the cra engine, then the statistics is resetted. I do not know if it happens when heavy load appears on the server or if it is randomly. I have enabled debugging on Jtapi and Mivr but it is almost impossible to check the log files since i don´t know specifically what to look for and i do not know exactly when the call got "stucked" in the queue. IPCC Express 3.5(2)is the platform used
I have this problem too.