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CSQ IP ICD Realtime reporting shows calls in queue wrong

Patrik Englund
Level 1
Level 1

‎05-03-2006 09:51 PM - edited ‎03-13-2019 11:45 PM

Realtime reporting shows that calls are in queue but there is no one in queue for sure. They resides in the queue until i restarts the cra engine, then the statistics is resetted. I do not know if it happens when heavy load appears on the server or if it is randomly. I have enabled debugging on Jtapi and Mivr but it is almost impossible to check the log files since i don´t know specifically what to look for and i do not know exactly when the call got "stucked" in the queue. IPCC Express 3.5(2)is the platform used

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jon.helmer
Level 5
Level 5

‎05-04-2006 05:21 AM

There's a Troubleshooting Technote article on troubleshooting calls stuck in queue:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00801c82ea.shtml

and one that details the traces required to debug calls stuck in queue:

http://www.cisco.com/en/US/customer/products/sw/custcosw/ps1846/products_tech_note09186a0080449ecf.shtml

Hope these help.

-Jon

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