Displaying caller input

wesley_lim · ‎05-04-2006

Hi,

Is there any way to show caller inputs base on the IVR menu prompts to be displayed either on IP Phones or CAD?

Currently my setup is running on IPCX4.0(3) & CCM4.1(3).

lpezj · ‎05-05-2006

You can see that information in the CAD. You have to create variables in the 'Enterprise Data' area in the Cisco Desktop Administrator.

Then you need to populate that variables in the script editor with the 'Set Enterprise Call Info' step in 'Call Contact' set.

Hope this helps.

Juan Luis

wesley_lim · ‎05-06-2006

Thanks for the heads up Juan. Will give it a shot.